Employment

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Job offer :  

Customer Service Manager - Retailers & Consumers

Location: Les Houches - 336 Route du Nant Jorland

Contract type: Fixed-term / 35h - 1 month

Start date: To be filled immediately

Job description :

Join the Adventure at Blue Ice Europe !

About Us:

Based in Les Houches, a few kms from Chamonix Mont-Blanc, Blue Ice Europe is developing and manufacturing equipment for climbing and mountaineering. With a strong commitment to innovation and design excellence, we strive to provide climbers, skiers and mountaineers with the highest quality products to ensure their safety in extreme environments.

Position Summary

We are looking for a Customer Service Manager to join our dynamic team. This role involves managing after-sales requests for our Retail and Consumer channels, ensuring efficient management of customer enquiries and product returns.

Job responsibilities

  • Receiving and managing customer requests: Handling returns requests from our customers, retailers and consumers.
  • Handling after-sales mailboxes: Responsive management of warranty mailboxes, responding quickly and efficiently to requests.
  • Updating the shared file: Filling in and keeping up to date the shared file for tracking requests/returns.
  • Document creation: Issuing return forms and GLS/Colissimo labels to be sent to customers by e-mail.
  • Entering orders into BC: Entering operations carried out in our ERP system (Business Central).
  • Physical returns management: Tracking and organising physical returns of products.
  • Communication with customers: Answering customers' questions about procedures, returns, exchanges and refunds.
  • Preparing parcels: Preparing after-sales product parcels.

Profile required:

Skills required:

  • Previous experience in managing after-sales, returns or a similar position.
  • Proficiency in office tools (Excel, Outlook, etc.).
  • Knowledge of ERP systems (ideally BC - Business Central).
  • Rigour, organisation and ability to manage several tasks simultaneously.
  • Good communication and customer relationship management skills.
  • Bilingual English/French required.

Personal qualities:

  • Proactive and independent.
  • Sense of customer service and team spirit.
  • Stress management and respect for deadlines.

To apply: Send your CV and covering letter to hr@blueice.com with the subject line ‘Application - After-sales service management’.